Frequently Asked Questions
The system will be known as Québec Alert Ready across the province.
The system enables Ministère de la Sécurité publique to limit alerts to the affected area and the surrounding region, so only those impacted by an event will receive warning messages. Some service providers may be obliged by technical constraints to broadcast alerts across a wider area.
Yes. Public warning messages will temporarily interrupt current TV and radio programming in the areas affected.
Québec Alert Ready is an additional tool available to the Government of Québec to support municipalities in their process of alerting citizens to emergency situations.
Should such an event occur, people may receive other warnings than the one emitted by Québec Alert Ready—for example, a phone message from their municipality or an alarm issued by a private company.
After an initial alert has been broadcast by Ministère de la Sécurité publique, updates on the situation will be issued until an “all clear” message is broadcast.
MSP’s Government Operations Centre (GOC) monitors public safety operations and is informed of public alerts as well as other warnings issued for the same event.
Government officials must set a time when the alert is expected to expire. They may cancel or update an alert at any time if the situation changes or the event is considered to be over.
There is no obligation for broadcasters to issue an “all clear” message. Government officials must ensure that they satisfactorily convey this information to the public by conventional means.
The system is secure and has been tested several times to prove it works effectively. Each message broadcast through the Québec Alert Ready system will have its own unique digital certificate to guarantee its authenticity. You can also check the message is genuine on the MSP website, MSP à l’adresse alerte.gouv.qc.ca.
MSP always includes an audio version of the written part of the warning message. If broadcasters are unable to use the file due to a technical problem, they can use text-to-speech software to create an audio version of the message. See Public Safety Canada’s website for more details about the uniform look and feel of emergency public warnings.
In Québec the alerts will only be broadcast in French. MSP is developing a procedure aimed at also broadcasting them in English.
The system provides municipalities with yet another channel of communication to boost existing measures for keeping people informed about emergency situations such as natural disasters.
You will hear the alerts on the radio and you can also sign up to get them directly sent to your mobile device by registering on the Weather Network website or by downloading the weather app on your smartphone or tablet.
On the MSP website at alerte.gouv.qc.ca.
Your municipality is the main source of information when an emergency situation arises in your area. As soon as you receive an MSP alert, we recommend that you follow the instructions issued by your local authorities.
Radio and television stations will also cover events from a news perspective if there is loss of life or property damage, and may provide other useful information as necessary.
The Alert Ready system is run by Pelmorex Communications Inc., the parent company of The Weather Network and MétéoMédia.
When its licence for the two channels was renewed, Pelmorex made a commitment to the CRTC to set up this system in order to help keep Canadians safer.
If you subscribe to certain services, your broadcaster will automatically switch the channel on your TV or decoder to a station that’s reserved for emergency alerts.
To return to your program, you’ll need to change channels manually. Contact your service provider’s customer service department for more information, if necessary.
Last updated: November 9, 2017